Managed IT · Co-Managed IT
Co-Managed IT.
Keep your IT team in charge and give them the backup they need. Paradox adds 24/7 monitoring, security tools, help desk capacity and local hands-on support, working alongside your staff, not replacing them.
- Security Built In
- Local South Texas Support
- 24/7 Monitoring
What Is Co-Managed IT?
Your Team.
Our Backup.
Co-managed IT is a partnership between your in-house IT staff and Paradox. Your team keeps ownership of the systems, priorities and decisions they know best. We fill the gaps:
After-hours coverage
Security expertise
Extra hands for busy weeks
Enterprise-grade tools
You choose what we handle. We agree on responsibilities up front, share the same documentation and keep communication simple, so nothing falls through the cracks.
24/7
Monitoring & alerting
Is It Right for You?
Co-Managed IT Is a Fit When
Your IT team is one or two people who are stretched thin
You need coverage on nights, weekends and during vacations
Security and compliance demands keep growing
A big project is coming: a migration, new office or upgrade
Your staff spends more time on tickets than on strategy
You want enterprise-grade tools without buying them yourself
Service Overview
What We Deliver
Pick the areas where your team needs support. Each one can be added on its own or combined into a full co-managed plan.
Monitoring & Patching
24/7 monitoring of servers, workstations and network devices, with automated OS and third-party patching. We catch problems early and handle the routine maintenance your team doesn't have time for.
Security Stack
Endpoint detection and response, application control, firewall management, MFA and security awareness training. Strengthen your defenses without hiring a full-time security specialist.
Microsoft 365 & Cloud
Licensing, migrations, email security, Teams, SharePoint and OneDrive. We manage the tenant details so your staff can focus on bigger priorities.
Help Desk Overflow
Extra remote support for your employees when ticket volume spikes, plus after-hours coverage so issues don't wait until your team is back in the office.
Backup & Recovery
Encrypted onsite and cloud backups, routine restore testing and written recovery plans, with clear roles for both teams when something goes wrong.
Projects & Onsite Help
Local technicians for device rollouts, office moves, cabling and installs, plus help planning and delivering migrations and upgrades.
You decide the split
Before we start, we put responsibilities in writing so both teams know exactly who owns what. Here's an example of how a co-managed plan might look.
IT strategy & priorities
Roadmap, budget, direction
Business applications
Line-of-business software
Employee help desk
Day-to-day user support
Monitoring & patching
Endpoints, servers, updates
Security tools & alerts
Protection, detection, response
Backups & recovery
Data protection, DR testing
Projects & onsite work
Rollouts, moves, installs
Every co-managed plan is built around your team's strengths and can change as you grow.
Build your planHow It Works
Up and Running in Four Steps
01
Assess
We review your environment, your team's workload and where the gaps are. The assessment is free.
02
Define Roles
Together we write down who owns what, how requests are routed and when issues get escalated.
03
Connect
We deploy our monitoring and security tools and set up shared documentation, so both teams work from the same picture.
04
Support & Review
We work side by side day to day and meet regularly to review tickets, risks and the technology roadmap.
The Paradox Difference
Why Paradox for Co-Managed IT?
Security Built In
Endpoint protection, threat monitoring and patching are part of every plan, not add-ons you hope you bought.
Clear Responsibilities
A written responsibility plan, shared documentation and one point of contact keep both teams aligned.
Local, Hands-On Support
Our South Texas technicians provide remote assistance and onsite support, with one point of contact for your technology needs.
Built on proven tools
24/7
Monitoring & alerting
10+
Years supporting South Texas
Local South Texas Support
Support across every South Texas region, with hotspots in:
San Antonio
Corpus Christi
Houston
Austin
Dallas
The Valley / McAllen
Laredo
Waco
Onsite visits·Remote help desk·One number to call
Questions
Co-Managed IT FAQ
Will Paradox replace our IT staff?
No. Co-managed IT is built to support your team, not replace it. Your staff stay in charge of the decisions and systems they know best, and we add capacity, tools and expertise.
Can we choose what Paradox handles?
Yes. Some teams want only monitoring and security. Others add help desk overflow and project support. We agree on the scope up front, and it can change as your needs do.
Who do our employees contact for help?
Whatever works best for you. Employees can go to your internal team first, or contact the Paradox help desk directly for the areas we cover.
Can we keep the tools we already use?
We'll review what you use today and recommend where our tools fill gaps. The goal is better coverage, not change for its own sake.
How is co-managed IT priced?
Plans are a predictable monthly fee based on the users, devices and services you choose. Schedule a free consultation for a quote built around your team.
Give Your IT Team Backup.
Your internal IT staff knows your business better than anyone, but they can't be everywhere at once. Paradox works alongside your team as an extension of it, taking the help desk overflow, after-hours alerts, patching and security work so your people can focus on the projects that move the business forward.
Book a free consultation and we'll review your environment, meet your team and show you where we fit.
WHAT THE CONSULTATION COVERS
✓ A walkthrough of your current tools, workload and pain points
✓ Gaps in security, backups and patching that are easy to miss when a team is stretched thin
✓ A clear plan for what we handle and what stays with your team: no lock-in, no takeover
Serving South Texas for nearly 12 years. Your team keeps the keys; we bring the extra hands.